Spotlight on Customer Satisfaction

We see ourselves as a partner to our customers, and their satisfaction is a priority for us. Our business success builds on long-lasting relationships with our customers.

We are therefore committed to providing our customers with high-quality products and services. The safety of our products and services is of vital importance. They must not contain defects or unsafe features that could lead to the endangerment of people or to loss of value or damage to property.

We do not knowingly engage in or promote misrepresentation or fraud in the marketing or advertising of our products and services.

We hold the personal data of our staff in the highest confidence and believe that the personal information of every colleague and customer should be treated with equal care and respect. When we collect, retain, use or transmit personal data (names, addresses, phone numbers, dates of birth, health information, etc., relating to employees, customers or others), we must do so with great care and sensitivity and in compliance with applicable law and policy.