Wer-kennt-wen.de Is The ‘Service-Champion 2012’

The RTL Interactive company wer-kennt-wen.de is the winner in the industry sector “Social Networks” of the “Service Champions 2012”, Germany’s biggest service ranking, which is conducted annually by the Service Value GmbH in cooperation with the Goethe University Frankfurt am Main and the daily newspaper “Die Welt”. Wer-kennt-wen.de was awarded for its distinct customer service.

This year, almost one million customer evaluations of more than 1,000 companies from 100 sectors were assessed over the course of the study. The evaluations and results from current and former customers whose last contact dates back a maximum of 36 months were considered. Ten suppliers made it to the test bed in the “Social Networks” sector. As the survey showed, wer-kennt-wen.de has established “the best service experience” for its customers and was thus able to take first place in the “Social Networks” sector.

Eva-Maria Bauch, Managing Director of wer-kennt-wen.de, says: “Being awarded ‘Service Champion 2012’ is an enormous honor for us. It confirms the work of our user service and shows that our users appreciate our service orientation. We would like to thank our users for their evaluations and are aware of the responsibility we have to offer excellent service in the future as well.”