Arvato will assume responsibility for key logistics and fulfillment processes for Mister Spex in Germany, Austria, the Netherlands, Sweden and Switzerland effective September 1, 2026. Mister Spex is an omnichannel eyewear retailer founded in Berlin in 2007 that combines online sales of eyeglasses, sunglasses, and contact lenses with local specialty stores. According to Arvato, the partnership is designed to establish a future-ready and scalable supply chain platform that supports the continued growth of Mister Spex's omnichannel business while meeting increasing demands for speed, transparency, service quality and operational excellence. The transition of logistics operations will take place in phases throughout the second half of 2026. Full implementation of the agreed services is scheduled to be completed by the end of 2026.
Specifically designed to support the Mister Spex business model
From its site in Poznań, Poland, Arvato will manage warehousing, transport management, returns management and value-added services. The operational setup will be complemented by digital end-to-end solutions that increase transparency, process control and quality across the entire customer journey. In addition, Arvato will coordinate B2C transportation to all five European markets.
The jointly developed supply chain solution has been specifically designed to support the Mister Spex business model. With several million orders each year, a broad product portfolio and specialized services, the company requires a high degree of flexibility, process quality and operational scalability. At the same time, services such as the “Home Try-On” offering, contact lens subscriptions and the “Mister Spex Switch” subscription model add further complexity to order fulfillment and returns processing.
“Reliable customer experience across five European markets”
To efficiently manage these requirements, Arvato is implementing a highly automated fulfillment setup that combines high throughput with consistently high process quality. Fully automated picking and packing processes ensure short processing times, consistently high order accuracy and the scalability required to reliably handle seasonal peaks and future business growth. Combined with Arvato's digital end-to-end solutions, this creates transparent and controllable processes across the entire customer journey, from order processing and shipment tracking to returns management.
"The Mister Spex omnichannel business model places high demands on speed, precision and transparency. That is exactly why we have developed a fulfillment setup that combines automated processes, digital services and international transport management. Together, these capabilities create the operational foundation for future growth and a reliable customer experience across five European markets,” said Thomas Leitner, Director Healthcare E-Commerce at Arvato.
“Highest levels of service quality and reliability across Europe”
“We are consistently transforming Mister Spex into a leaner and more scalable organization,” said Christopher Douglas, Executive Vice President Operations at Mister Spex. “This also means focusing our core capabilities on the needs of our clients while partnering with specialized providers that can deliver certain services more efficiently and at greater scale through their infrastructure, expertise and operational capabilities. For our consumers, one thing remains unchanged: they can continue to expect a shopping experience, both online and in our stores, that is simple, fast and reliable. Achieving this requires a supply chain that delivers the highest levels of service quality and reliability across Europe while effectively managing the complexity of our omnichannel business model. With Arvato, we have chosen a partner with the expertise and infrastructure needed to help us lay the foundation for successful growth in the years ahead.”
