Arvato Group | Baden-Baden, 03/30/2020

Arvato Financial Solutions: Spotlight On Solidarity

Against the backdrop of the coronavirus pandemic, Arvato Financial Solutions is focusing its business activities more than ever on the interests of employees, customers and consumers. The digitalization of internal processes, already successfully implemented in recent years, safeguards/ensures the company’s continued performance.

The coronavirus pandemic presents many consumers with more than one challenge: Not only do they face financial shortages, professional and health concerns also weigh heavily on their shoulders. Families, in particular, have reached the limits of their capacity in coping with and balancing professional challenges and domestic childcare. For these complex life situations, Arvato Financial Solutions has now put together a package of solidarity and cooperative support services that enable it to respond to the individual needs of its customers.

For instance, professionals in lines of business that are particularly hard-hit by the spread of the coronavirus can informally arrange deferrals. Small installments can be arranged temporarily without the need for proof of income. For other accommodating settlement offers, too, the international financial services provider makes it possible for consumers to submit the required original documents at a later date. “Of course, beyond this we still offer our consumers the option of contacting us directly online via our web portal, by email, or by phone in order to find solutions together. Our understanding of corporate social responsibility extends equally to everyone – customers, consumers and, of course, our employees,” says Florian Lampe, Managing Director Collection Germany at Arvato Financial Solutions.

To protect its employees and to help contain new coronavirus infections, the company has the majority of its workforce working from home since last week. Arvato Financial Solutions’ internal processes have already been digitized to a large extent in recent years – without any impairment of performance. So even in this challenging situation, customers and consumers can continue to count on Arvato Financial Solutions’ consulting expertise and reliable execution.